FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 20, 2012, 10:51 am
  #2299  
Cargojon
 
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
For those of you that keep erroneously stating that the Wall Street Journal article was 5 years old, the statement from Robin Zumanski regarding UA's mistake fare policy was actually in 2010.

2007 was when the New Zealand fare mistake took place.

And barring a stated change of policy from UA/CO, they are morally bound to honor it; for those of you preaching ethics....
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