FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 20, 2012, 10:02 am
  #2263  
as219
 
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,830
Originally Posted by cblaisd
Presuming you are asking in good faith, yes, I do think that UA will continue to try to fix its too-often-screwed-up IT. There have been fixes that have happened since 3/3. It all just proceeding too slowly, but, yes, I think they are committed to doing so -- I'm just not convinced that they have enough of the right people working on it.
Of course it's in good faith!

Your answer, however, makes my point. Saying that it's proceeding "too slowly" and that they don't have "enough of the right people working on it" means they're not committed to fixing the problems, unless by being "committed" what you really mean is engaging in public spin. It been patently obvious for quite some time that functional IT is not their top priority. Because if it were, the problems would be fixed by now.
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