Originally Posted by
iahphx
Blaming the customer is neither honest nor appreciated. Another bad move by a company that has been making a lot of bad moves lately.
^^
That email is leaving a very bad taste in my mouth. Not only did I request a ticket, I
received a ticket. While they displayed the "correct" price, they also just as prominently, if not more, displayed the lower price. I didn't fail to pay, I paid what they required of me at the time.
I agree it was written by lawyers seeking to limit liability, but seriously, just admit you made a mistake, make me feel you're sincerely sorry for all the hassle (that I'll admit right now I played a part in by booking a 4-mile award ticket), and let's move on.
Perhaps you could invest the savings of not honoring all of these tickets into an IT system that works? Just an idea.