Originally Posted by
cblaisd
Will that include future purchases where the customer knew that he/she was doing something akin to fraud and taking advantage of an honest -- if regrettable and stupid -- mistake?
Really? Akin to fraud? I think that's a pretty big stretch.
United was selling something for a certain price, and people were willing to buy it at that price. Where's the fraud there? The people who bought the tickets didn't do anything fraudulent. United may have made a mistake, sure, but there's no fraud.