Although we do not mediate individual complaints, if your complaint concerns
airline service we will enter it in our computerized industry monitoring system,
which serves as a basis for rulemaking, legislation and research. Complaints
are also charged to the company in question in our monthly complaint report,
which is distributed to the industry and made available to the news media and
the general public so that both consumers and air travel companies can compare
the complaint records of individual airlines and tour operators. Complaints are
also routinely reviewed to determine the extent to which carriers are in
compliance with our regulations. We also use these complaints to track trends
or spot areas of concern, which we feel may warrant further action in the
future.
Thank you for taking the time to contact us.