Here's the follow-up email:
First Method:
Verify that you have permissions to write to the Windows System Temp folder (C:\Windows\Temp) by following these steps:
* open Windows Explorer and go to C:\WINDOWS
* select the Temp folder and right click on it.
* select Properties
* select Security tab
* select Edit (if you have UAC turned on you need to confirm a dialog with „Continue“)
* select Users in „Group or usernames“
* check if the Users have „Write“ rights in „Permissions for Users“
* if the Users do not have „Write“ permissions Allow them
* click Apply and then click Yes
* click OK
Alternate Method:
To set full permissions on your Windows-Temp folder follow below:
Windows XP:
1. Click on "start" and then click "Run"
2. In the Open box, type: cmd and then hit enter to get into the
command prompt.
3. Type the following: cacls c:\Windows\temp /g Administrators:F
and then hit enter and confirm with "Y" for yes.
Windows Vista and Windows 7
1. Click on "Start" and then go into the "Accesories" folder.
2. Right click on the "Command Prompt" and then left click on
"Run as administrator"
3. Type the following: cacls c:\Windows\temp /g Administrators:F
and then hit enter and confirm with "Y" for yes.
Now try and re-run the ESET on-demand scan
But I'm still not certain how to add the directory in what he mentioned in his first response???
Cheers.