Originally Posted by
motytrah
Does Deltamatic/Deltatragic just mean the interface or does it include the big iron backend system as well?
I suspect any update will just be the interface to the end user, so I wouldn't expect post booking oddities to clear up, nor the website to any better.
This is an excellent question and point. I have developed software in the airline industry and when I see the term Deltamatic I think of the old back-end system that has a green-screen interface.
Users may use the term differently.
I have never worked on any Delta software. I have however worked on reservations software for other airlines as recently as 2009, and my impression is that the original reservation systems, many descended from 1960s-vingate origins, are still the main workhorse. More and more often new user interfaces are thrown on top of them (i.e. Web or PC applications).
My impression though is that the vast majority of the time when there is a problem it is not in the back-end system, it is in the newer user interface layers.