FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 17, 2012, 7:47 pm
  #710  
Eryeal
 
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
Originally Posted by gvol21
A well-stated argument. The analogy's a bit off, but still worth reading.

The UA ‘deal’ is sleazy – should I stiff my barber for 14 cents, too?
SUPERBLY written article. The more you try and game and take advantage of a system or a mistake, the harder it will be in the future to use the system (if available at all). Sometimes you have to know that even though a rule or law says one thing, doesn't make it the absolute right thing. Even if DOT enforces this and requires the tickets to be valid - it still doesn't mean it is right in the end. There are millions of examples of companies starting out with the best intentions (whether it's liberal returns policies or something completely different), and then due to so many consumers taking wrongful advantage, those intentions come to an end. It doesn't end because their rules, or lack thereof, were faulty. It ends because of so many folks abusing the system. Yeah, Sam's Club may have an unlimited returns policy, but I'm not going to take the TV I bought a year ago and accidentally dropped in for a refund or replacement, despite the fact they will accept the return.

I love the #3 comment on the bottom of the article by "Bob" - saying exactly what the article points out is the wrong way to think.

Last edited by Eryeal; Jul 17, 2012 at 7:56 pm
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