Originally Posted by
chinatraderjmr
I just hope the people that got this deal and now have this holier then thou attitude have a nice trip. When they get back they no longer have the right to consider themselves "some of Uniteds best customers" nor should they ever open their mouths again and complain how the airline is treating them. If I was United I would let everyone who got this mistake fare go on their trips and then close down each ones account and rip any status away. The whole purpose of these programs is to reward loyalty. The whole purpose of Elite levels is to reward UA's best customers. None of these people fall under the category of "best customers" if the airline is forced to take a bath on an "obvious mistake" that some people exploited
I'm just curious, have you ever taken advantage of a skykit, or appreciation card? Did you ever get a $200+ cert for a faulty lightbulb or footrest? Do you honestly think that such a case would warrant such compensation?
To date, I've not fought United over anything. I booked a ticket, they gave me a confirmation. If they later decide to cancel my booking, oh well, the game was fun while it lasted. But if they end up honoring it, I get a great trip. I didn't write the DOT rules, I didn't write UA's code, I didn't decide for them to use SHARES. I decided to log onto .bomb on Sunday, request a ticket to Hong Kong, and agreed to pay what United charged me. Plain and simple. By the way, I booked one trip. Not 75, not 10, not even two. One. The funny thing is, I already had plans to go to HKG, I just hadn't bought the tickets yet.
I've kept up with these threads from the beginning, and I honestly feel that most of the "haters" out there are on their high horse not out of loyalty to United (how am I not loyal? I fly UA 95% of the time, unless its absolutely not an option), but because they didn't get in on the deal, either because they missed it, or they believed at the time it wouldn't be honored. What you seem to miss in your sweeping generalization is that (to my knowledge) no lawsuits have yet been filed, because
United has yet to actually make their move. And, if in the end, United is forced to honor their mistake, its because that's what the law says they must do. I have no doubt if the law allows them to cancel, they will.
I don't know how this thing is going to end up. But what I do know is that I'm extremely loyal to United, all on my own dime mind you, and I guarantee that a lot of you on your high horses out there have cost this airline much more revenue over the years than I am with this one award ticket. If you're going to cite this as the downfall of United, then think how many times you've asked them to bend the published rules on upgrades, E+ seating for companions not on the same PNR, baggage that maybe just goes over the limit that you should technically pay overage fees for, and many, many other "courtesies."