FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Old Jul 17, 2012, 6:50 pm
  #672  
fevercity
 
Join Date: Jul 2012
Location: DEN
Programs: US Gold • SPG Gold
Posts: 222
I applaud the passion posted herein and wish I'd gotten tix just to see how this plays out.

My 1st reaction was - "Yeah, you gambled, you lost, no big deal." However, UA's expecting customers to play nice and do the right thing when they rarely do.

I doubt much will come of this but I can appreciate wanting to capitalize on a mistake made by a company that's made many recently. Especially when it comes to valuing customers.
fevercity is offline