FlyerTalk Forums - View Single Post - UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

Jul 17, 2012, 4:14 pm

#615

redtailshark

Suspended

Join Date: Nov 2003

Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"

Posts: 3,386

Quote:

Originally Posted by bangkokiscool

http://airconsumer.ost.dot.gov/escomplaint/es.cfm

It's a one-page form, literally no brainer to fill out. You can also attach documents such as a printout of the e-receipt.

However, as others have said, filing a DOT complaint before officially being contacted by United, and before United cancels tickets, is premature. The claim is not yet ripe, as our e-Lawyer friends would say.

IF United makes "the call" I would put in the comment field something simple such as United now wants more miles for this ticket, which is an increase in fare after ticketing, which is explicitly prohibited by the regulations.

^

What is anyone going to file about? Unless something has happened that we haven't heard about, so far we know that people have flown this, it appears nobody has been denied boarding, and that other tickets including mine are intact. As ticketed Sat/Sun.

Filings can't be pre-emptive or anticipatory.