Originally Posted by
wvactions
You CANNOT use points to upgrade a PAID room. Points can only upgrade Point reservations. 5,000 points per night per room catagory upgrade.
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True, you may not be able to upgrade a paid stay, but they sure can REPLACE a paid stay with a point stay. Calling MR or the property and ask to pay for their stay using points and ask for the room type desired. I'm sure the couple would like the surprise if the bill is only for incidentals.