Hi Shannon,
Thanks for posting.
I just wanted to share with everyone the official DoT complaint form. Right now, there are really two options:
A) Solve this amicably. Which by your post does not seem to be to the case. or
B) File a lovely DoT complaint.
I have my PDF form showing an issued ticket number and value of miles deducted from my account. I also have my DoT letter ready to go.
For First time rodeo riders:
Here's the DoT link:
http://airconsumer.ost.dot.gov/escomplaint/es.cfm
Some important areas:
Description of Problem/Inquiry/Comment*:
Here is where you can add all the info as purchased a mileage ticket, got a ticket number, and the confirmation showing the miles deducted.
I highly suggest attaching a PDF copy of the United.com receipt.
UA Insider, I expected a more professional response, since you had 24 hours to talk this over with lawyers. If you really want to unilaterally cancel, EVEN after people have flown on this deal, you pretty much set it up for a Class Action, but I won't go so far YET... I'm more than willing to take my chances with the DoT.
