Old Jul 16, 12, 8:09 pm
  #4  
ianmanka
 
Join Date: Dec 2010
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UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

Originally Posted by UA Insider View Post
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.

Shannon Kelly
Director, Customer Insights
United Airlines
And boom goes the dynamite. Thanks for playing, everyone.

Last edited by J.Edward; Jul 16, 12 at 9:43 pm
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