Originally Posted by
primetime23
You can add me to the list... Once in a while (maybe 1 out of 20 flights shorthaul) you will find a purser / crew who take the time on LH to introduce themselves and check if everything is alright and if they can do anything (which I always decline but I appreciate the effort). After all its the little things that make a difference. As it is so rare, I usually reward their efforts by sending a positive feedback letter. LX is much better in that respect.
In May I had excellent service on an LH longhaul flight and sent feedback to Lufthansa and also posted here on FT.
LX I usually send an email directly to the sales manager about good service and they pass it on to the appropriate employees.
When I say staff are demoralized- it does not mean they are taking it out on HON- however is does show.