Originally Posted by
SMK77
I tip off my hat to any employee doing a great job and HONoring loyalty with Lufthansa. That makes the difference between a good employee and a lousy management: getting it right.
The number of HONs noting that service levels are dropping are not just anecdotal, it seems that on more and more flights HON don't get any attention anymore. I got that feedback from all HONs I know and I tested the water TXL-MUC myself and came to the same result.
You can add me to the list... Once in a while (maybe 1 out of 20 flights shorthaul) you will find a purser / crew who take the time on LH to introduce themselves and check if everything is alright and if they can do anything (which I always decline but I appreciate the effort). After all its the little things that make a difference. As it is so rare, I usually reward their efforts by sending a positive feedback letter. LX is much better in that respect.