Originally Posted by Marathon Man

I do not know actually but you could call them Mon and find out. Besides, the fact is that it can never ever hurt to file a complaint EVEN IF nothing comes of it other than the fact it was logged with them. Like I have been telling people:

Whether you are missing 1 mile or one million, and whether it is with AA or UA or whatever... if Cartera has not paid you out, file. If you file it may eventually make something happen in time so this stuff gets fixed and action is taken. If we do not file then we have only ourselves to blame.

We can share our research and info as I have done, but we all have to file on our own. Maybe do so in both your state and in MA. But I would start with and focuz on MA, as that is where the HQ is. Besides, I think it has to be owned by one AG office, so start with MA. Call em and learn more. They are receptive.