Originally Posted by jspira

I can't explain specific problems that respondents found with the US Airways program but the results are - as the article mentions - based on the actual experiences of those frequent flyers who took the survey.

Based on anecdotal evidence that I've seen in the various airline-specific forums here, I would say that it correlates with what I've seen people post here.

I was not surprised that Alaska and American were the best-liked programs, nor was I surprised that Delta was the rated the most unsatisfactory.

If you look at it from positioning, out of the 14 airlines that are in the chart (other airlines were not included as the response rate wasn't sufficient to form any conclusions), US Airways was 9th and the nr. 8 airline, Qantas, essentially got the same rating allowing for our margin of error.

So US Airways was in the middle group, not in the best, and not in the worst.

Hope this helps put this into perspective.