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Thread: The Results Are In: Frequent Flyer Program Award Redemption Satisfaction Survey
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Old Jun 28, 2012, 1:50 pm
  #10  
jspira
 
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
Originally Posted by JerryFF
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
I am on a flight right now so I cannot fix the chart but I see what the problem is and thank folks here for pointing it out.

There is a newer version of the chart that should have been included with percentages based on each airline. The percentages now on the chart include the N/As which were survey respondents not in that particular program.

Apologies for the confusion. We will get it updated.

EDIT/UPDATE
The correct chart was appended to the article a few hours ago.
Last edited by jspira; Jun 28, 2012 at 9:12 pm
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