FlyerTalk Forums - View Single Post - Did you request a replacement or upgraded Amex last week?
Old Jun 26, 12, 4:15 am
  #1  
Dovster
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Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 62,155
Did you request a replacement or upgraded Amex last week?

If so, there is a good chance you will not get it.

I have an HHonors card and asked that it be switched to an HHonors Surpass card. I noticed that there was no notation on my account that I now have the Surpass card nor was I debited the $75 for it.

(I was not surprised that it had not yet arrived -- that usually takes about 2 weeks because of where I live.)

I called Amex today and was told that there was a computer glitch last week and that they lost the requests of anyone who asked to change his Amex from one type to another.
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