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Old Jun 22, 2012, 9:01 am
  #14  
star_world
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Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
Originally Posted by uwr
Do you have evidence that UA policy is "more generous" than required?
In addition to what is mentioned above, it is more generous compared with this requirement from the DOT:

allowing reservations to be held at the quoted fare without payment, or cancelled without penalty, for at least twenty-four hours after the reservation is made if the reservation is made one week or more prior to a flight’s departure date.
UA doesn't apply the 1-week threshold here - you can book a flight for tomorrow and cancel within 24 hours without penalty.

The key point in this policy (and how UA interprets it) is when the reservation is made. If you change a reservation, you still use the same booking reference from the original reservation, and you inherit several of the same conditions from the original booking - must be the same passenger, some domestic vs. international restrictions, etc. It isn't the same as putting cash towards a new reservation - you are changing the original one.
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