Originally Posted by
oliver2002
That will be the main focus of the new team looking after FT: spotting and fixing the reasons why the regular channels don't work.
I really, really hope that happens this time (and look forward to welcoming
LHSpot'n'Fix to FT).
please don't use the above channel to open new or parallel customer relation tickets.
I don't feel
too naughty asking them for help twice, after their colleagues caused me more than a little frustration this year, but hereby promise that I won't make a habit of it.