Originally Posted by
sbm12
The UA policy is more generous than it is required to be. I fail to see how that's something worth complaining about.
Do you have evidence that UA policy is "more generous" than required?
DOT rules state that the airline should refund the fare without penalty within 24 hours of when the reservation is made, NOT within 24 hours of purchase.
UA policy is that refunds are allowed within 24 hours of purchase. Seems less generous to me.