Originally Posted by harpetj

I originally contacted customer service to find out if there is a standard policy of posting construction for guests. They were equally suprised that they weren't notified so it could be placed on the website. Came back from dinner last night to find a handwritten letter under the door from the Ops Mgr. She apologized for the issues and offered to comp our first night, 5000 points, and move us to another basic room. I was shocked and very appreciative for their offer. I contacted her and thanked her for her response. She seemed unaware that they could notify guests of construction via marriott website. The property is CY Seattle/Bellevue and dates affected per letter in room are 6/4-7/16.