Originally Posted by
harpetj
Offered to mive us, but all suites are in same area or 5000 rewards points to stay. I told her that I was disappointed there was no mention on website and that they allowed us to upgrade and put us in middle of construction. Told her I woukd talk to my husband and decide if we e,wanted to move. Do I have other options? Are they required to notify guests of construction at time of reservations?
Usually properties will update their websites to reflect renovations so guests are aware of it in advance. Obviously they dropped the ball on this one, but that's water under the bridge at this point.
Basically your options are:
* Accept the move to another suite
* Accept the 5,000 points
* Ask that you be charged for a regular room rate vs suite rate
* Check out & go to a different hotel.
Which hotel is it, and if you get a chance, find out how long the renovations will be going for & post that, so if someone else is thinking of the property they'll be aware of the renovations.
Cheers.