Contacted the gold line to inquire if there is a general policy about letting guests know of construction issues. Was told by the first rep that she had no idea, she wasn't reservations. She toldmebt contact CY Corporate and terminated call. Called back and got different rep and she was much nicer, talked to her supervisor and came back to tell me she would transfer me to CY customercare. Spoke with that rep who apologized and said they usually do have the info available to guests prior to check in, but no record from this location. It is going on from 6/4-7/16. He apologized, offered the 5000 points again and said he would contact hotel directly for them to try and make it right.