Originally Posted by
bseller
Thanks for posting. I don't understand these number sufficiently to guess at what the Apologists will say about them, but I surely look forward to hearing them.
Just curious: Was pmUA ranked this low on a "consistent basis"???
Dave
Yes. For the data ending October 2011, United was above only one other airline, Continental (in number of complaints per 100,000 enplanements)
In September they were at the bottom (just behind CO with 2.39 complaints per 100,000, while for example Southwest was at 0.38)
November 2010 (I'm just randomly clicking on the reports, not looking for high complaint rates) United was second to last, just ahead of Delta.
If you look at all of last year, except for January and August when they were 14th out of 16, and October when they were 15th out of 16, they were dead last for the rest of the months.
Granted it's a silly number, like 161 complaints out of five million people or 84 complaints out of 4 million people (depending on the month) but their being at the bottom of the pile has nothing to do with the merger.
For 2010, in March and September they were 12th out of 18, February and July 14th out of 18, August and October 16th out of 18, April, May, June, and November 17th out of 18 airlines, and they started off and ended the year dead last again.