Originally Posted by
mikew99
As a customer of UA, I find it very depressing to read more and more stories like this.
So UA makes a unilateral change without telling the customer and then accuses the customer of having made a change, and refuses to help any further. Short of a lawsuit, is there anything that we can do to force UA to help fix the situation?
Doesn't
anyone at UA give a d*mn anymore?
To be fair, this isn't just a matter of customer service. With BMI no longer in *A, for UA to put OP on another routing, they would have to buy a ticket for him. It's one thing to hand someone a free drink coupon for an inconvenience, but before I would make a judgment here, I'd want to look at what OP paid for the ticket vs. what it would have cost UA to fly him on a routing of his choice.
Sometimes on the pax side, things we think of as simple or cheap for a carrier aren't. And, there's got to be some limit. If anyone has any insight on the cost-benefit here, would be helpful.