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Old Jun 12, 2012, 10:09 pm
  #10  
LarkSFO
 
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Originally Posted by mikew99
As a customer of UA, I find it very depressing to read more and more stories like this.

So UA makes a unilateral change without telling the customer and then accuses the customer of having made a change, and refuses to help any further. Short of a lawsuit, is there anything that we can do to force UA to help fix the situation?

Doesn't anyone at UA give a d*mn anymore?
Mike -

What have your personal experiences been like on UA?

I have never experienced anything like this (although I have had some problems).

The general rule of 'people with negative experiences are more vocal than satisfied customers' definitely holds true on FT.:.
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