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Thread: A New Low for me in UA service
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Old Jun 12, 2012, 8:33 pm
  #4  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Rule 1 - When you get an unreasonable CSR, politely thank them, hang up and redial.

That said, all you were owed was transportation IAD-VIE. So long as that's what you got, your contract has been fulfilled.
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