Why are US mileage redemptions so terribly customer unfriendly?
I love being on hold to try and book a multicity trip while the automated message tells me to use USAirways.com next time.
I finally had an itinerary I thought would finally use up my miles. SEA - EWN (20k), EWN - PVD (12.5k). That's multicity, right?
No, sorry, that's two one ways.
Why does US care?
I thought about flying back PVD-SEA, but the cheap and great BOS-SEA nonstops lure me away.