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Thread: Diamond suite upgrade/Amex FHR?
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Old Jun 10, 2012, 4:08 pm
  #8  
jarusoba
 
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Originally Posted by crimson12
I just called the Diamond line to inquire about this and they said that, to use a Diamond suite upgrade, I have to book directly through Hyatt? She specifically said that booking through Amex FHR would mean I'm not eligible to use the Diamond suite upgrade.

Did I get bad information? Should I call back?
Yes, definitely.

I'm suspecting that there are a few (at least one) staff at the Diamond Line who doesn't know this. I usually ask my FHR agent to call Hyatt Diamond Line to apply the suite upgrades. He has encountered this a few times. He hanged up and called again and problem solved.

Please, Hyatt, fix this!!
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