Originally Posted by
HongKonger
No quibble here.
Part of the problem is the endless equipment swaps and other reasons why seat assignments are lost. DL's IT handles them poorly to say the least. Exit rows don't translate to exit rows, aisles to aisles, it doesn't keep people on the same PNR together, etc. If they improved that system it would eliminate a lot of problems.
It makes sense that Deltas IT dept handles these situations so poorly, seeing how awful they are with everythign else. I'm not sure who has the worst IT Hilton or Delta. They are both awful.
Seeing you have to answer those four questions when you sit in an exit row it seems like it would be easier on Delta to just reseat those people already in an exit row if there is an equipment swap.
Same with families (or for that matter any group of people) sitting together on the same PNR with an equipment swap or schedule change. But again we are talking about Delta's IT dept.