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Thread: RA benefits when combining paid and reward nights
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Old Jun 8, 2012, 4:51 am
  #8  
drbrog
 
Join Date: May 2010
Posts: 60
Originally Posted by boekel
in Singapore their treatment was absolutely fair, as I've booked a higher category for one night paid followed by three free nights. it was clear to me that I couldn't stay in the ambassador suite

at Samui the situation was different... booked the first two nights on bogo second cheapest category, followed by 3 nights on points and followed again by a paid night (second cheapest). I've moved during these six days twice the room. So, be prepared, when you are going to Samui
If the hotel is full and they need the upgraded room, I can understand it. But why move a high value customer if the room would otherwise be empty? Whats the marginal cost-in both cash and customer satisfaction- in having a customer stay in a larger room vs a smaller one?
It seems like bad business to make a customer move- especially a RA- if the room would otherwise be vacant.
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