Need advice - AMEX changes terms and I caught them
My first post to FlyerTalk! Woot!
I have been a long time anonymous reader but I finally signed up because I need your [collective] help.
In February, I signed up for the personal AMEX PR card with the 25K bonus if I spent $2K in 3 months. I got an email offer and still have it.
I decided I wanted a human to sign me up so I called the 800 number and talked with a nice person. BTW, the whole call was recorded by AMEX with the annoying beep every 5 seconds. Anyway, I gave her the offer code from the email and she repeated back the offer to me. Everything went smoothly and I got the cards in about a week.
Fast forward 3 months. I spent the $2K as required and no points appear in my account. I called the MR 800 number and they said it might take 6-8 weeks to post to the account. I wait the 8 weeks and nothing.
I call again. They say now I didn't ever qualify for the 25K points and that I really qualified for 10K points which showed up in my account a few days ago. I told them twice on the phone and twice through the AMEX messaging that I have the email proof that I got the offer and that the agent repeated it back to me verbatim when I signed up. They said every time that they will have to look into it and will get back to me in 7 days. It has now been over a week.
What should I do at this point?