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Old Jun 5, 2012, 10:24 am
  #2382  
jeff30189
 
Join Date: Jul 2009
Location: Phoenix
Programs: DL Million Miler, Skymiles GM, Marriott Lifetime Platinum Elite
Posts: 677
Originally Posted by dcline414
Based on how they normally implement changes, here's how it will actually go:
  1. IT will load the updates without telling customers or employees
  2. There will be a million confused/upset/threatening FT posts the next day
  3. We'll finally come to some sort of understanding about what changes were made and how badly we get screwed over
  4. SMI will do a hit and run confirming everything we already figured out and telling us that it actually makes things better (then never answer specific questions that come up afterwards)
  5. We will inform the front line employees about the changes
  6. A week or two later they will get a memo announcing the changes
+1
I wish I could laugh and call this a funny joke, but unfortunately it is pretty much standard operating procedure for how DL chooses to unveil program changes to its customers.

Originally Posted by pbarnette
It isn't speculation. It is based upon reliable information received from cousins of friends of customers of hairdressers that cut the hair of the lady that used to baby-sit the nephew of the neighbor of someone that has a friend that is a reliable source at Delta.
+1 again
Alot of "I heard it from a friend who knows a guy who has a neighbor" type of supposition at this point, but the sheer volume of anectodal evidence suggests that a non-lubricated screwing of the highest order is on the horizon.
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