Originally Posted by
RichardInSF
If I were in charge, I would want to differentiate between diamonds who made that level through Park Hyatt stays from those who did the same through Hyatt House stays. So maybe it's not surprising that could be happening.
If I were in charge I'd be doing it too. If they're not doing it, they certainly should be -- or they are almost surely letting down their very best customers. It's hard to imagine they are that asleep at the wheel.