Originally Posted by
flight62
...IDEA: If you don't get hot towels or PDB, how about asking the f/a why not?? Hold them accountable.
Is this really the best approach when starting a 6 hour flight? After 100s of segments in F, the ~50% absence of a PDB is most often due to the attitude of the FA. Asking for one (I've done this) only aggravates the situation and draws the ire of the rest of F...like I poked a stick in the beehive.
I would love to see more consistency but have learned to keep my mouth shut and sit patiently while watching the FA munch on snacks in the galley prior to takeoff and then wait patiently after reaching cruising altitude until the FA deems we are worthy of service. That sequence is consistent.
On a more positive note, the 50% of flights with a service-oriented FA (a key success factor in my business too), the towels, drinks, snacks, etc. are delivered according to the book and with a positive attitude.