FlyerTalk Forums - View Single Post - Very Disappointed in Hyatt Diamond status so far
Old May 29, 2012, 12:09 pm
  #10  
nnn
 
Join Date: Jan 2005
Location: San Francisco
Programs: All-Around Kettle
Posts: 3,287
For numbers 2 and 3, suite upgrades and free suite nights are in most cases confirmable only for entry-level suites. (At the GHK, this is a "Garden View Suite.") If entry-level suites are sold out for your dates, you cannot use the suite upgrades or the free suite nights, even if higher-level suites are available.

Of course, you might get upgraded to a higher-level suite at check-in -- in fact, quite often, you will -- but you cannot confirm into such a suite in advance. I never had a problem using my upgrades or free suite nights, but I was usually able to plan in advance.
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