Originally Posted by
DealsRock
Bottom line ... Be careful with the BRG's. Best to do these only with fully cancellable room rates as CC controls when they respond and has plenty of time to remove the rate or room from the OTA entirely if they choose for your room type & date of arrival.
You just need to take the extra effort to take screen shots. The initial email you send them does not allow attachments. They'll deny your claim, but then you can fax them supporting documents and they'll honor BRG.