Originally Posted by
robsaw
Has the companion ticket posted to your Alaska Air account? If so, that would be reason BoA might be loathe to refund the fee. IF you can prove your renewal date is AFTER you phoned-in, which would be a lot easier with on-line access, then you may have an even better case for a reversal.
Thanks, I wondered about that as well but the companion ticket had not been posted so that wasn't the issue. Think it was just a CSR who wasn't really up to speed.
Regardless, I did get a call back from a very knowledgeable manager just a few minutes ago and there isn't a problem crediting the renewal fee since I'm closing the account and haven't used the card.
All's well that ends well although the spike in my BP talking to the CSR probably wasn't good!