Originally Posted by HongKonger

You may have a problem with it but that is DL's policy. Space-available UGs are a stated benefit of NRSA travel, whereas DL does not offer complimentary medallion UGs on TATL flights. The GA did the proper thing according to DL's policy and had no need to answer to you. If you think the policy should be different (and I agree, it should be), register your complaint with DL's management, don't take it out on GAs who are actually following policy.