Originally Posted by
sbm12
Were I in the role of CSR and someone came up to me and indicated they were about to record our interaction I, too, would simply stand there and wait for my supervisor to show up.
No, if I were the CSR I would have politely asked the pax to stop recoding, inform him that I will get my supervisor.
Originally Posted by
eflyte
+1
-2
Originally Posted by
Brasila
People really find the CSR's behavior odd when for the last 3 months this is the type of behavior you get when you call the "Premiere Line" especially when a COdbaUA rep answers the phone. I would say Jeff
$misek should play this video next month on all COdbaUA's flight as a change we are going to like...you do not exist to us....
Message to Mr. Smisek, please do an Undercover Boss.