FlyerTalk Forums - View Single Post - Purchased Upgrades--falling out of the system
Old May 23, 2012, 7:53 pm
  #13  
tealeaf99
 
Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998 & 3 Million Miler & ex-GS; DL Diamond 2015-2022; BAEC Silver; Bonvoy LT Titanium
Posts: 1,018
Oh no. Here we go again.

I just checked in for my return flight RDU-IAH-SFO - with a RPU previously applied. RDU-IAH showed my name on the upgrade waitlist, but IAH-SFO did not show my name on the upgrade waitlist.

I called COdbaUA. The CO agent said that it was a system glitch. I tried and tried to get a basic understanding of why this happened and how I can go about correcting it. The CO agent could not explain it or provide any addtional insight.

After some tap-tap-tapping, the agent comes back on the phone and says that both segments have cleared into F. Huh, what?! And, yes, I made sure - and confirmed with the agent too - that no additional RPU's were taken from my account for this.
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