FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 21, 2012, 3:45 pm
  #751  
FlyingNut724
 
Join Date: Jun 2011
Location: Colorado
Programs: United MM (formerly 1K), Marriott Lifetime Gold
Posts: 551
Originally Posted by AeroWesty
Thanks for posting the link. Here it is in black and white, who the over-entitleds were, it was the Silvers:

"United said Mr. Rainey was specifically referring to a change that makes it more difficult for the lowest of the elite frequent-flier levels — customers who earn 25,000 miles a year — to nab seats in the Economy Plus coach section, which has added legroom. In some markets, lower-level elites got so many of the Economy Plus seats that there were no seats left there for late-booking, high-fare, high-status passengers. United used to let the lowest elite level reserve Economy Plus seats at booking. But as of March 3, the lowest tier of elite level members can only reserve Economy Plus seats for free at check-in."

They need to step up the damage control a bit, though.
No that is the WSJ's take on the UA marketing spin.... I don't believe it..
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