His comments are favorable to investors and would be a positive to maximize the profits and spend less on wx hotel vouchers or other time consuming and labor intensive tasks, which translate to the bottom line. As an investor, thisnis great and the fact they are reducing debt and increasing free cash flow.
Yet, as a 1k passenger, the comments are totally unacceptable and there should be some damage control done, otherwise we stay as investors (for a while anyway) and fly AA.
I think UA did go above and beyond in irrops situations, which we as elite members appreciated, yet hurt them financially.
Thus, I think they are reigning costs in.
The best solution, for this management team, since they clearly feel this way is base status in total spend. This way, when they have to spend more to accommodate a high elite, the revenue is there to support it.
High level elite happy and bean counters and investors happy.