I did not go through all the thread, but Rainey reminded me Glen 'The ham', DL CFO who compared the pax to ham sandwiches... so, I guess we are all over entitled ham sandwiches... :-\
Suggestion to airlines (in general)- keep your CFO's quite when it comes to talking about clients.
Yours,
Your over entitled ham sandwich money spenders revenue makers and shareholder satisfier annual bonus creditors clients...