Originally Posted by
chitownflyer
And to add insult to injury, he touts all the great benefits of CO's SHARES system which is in many regards much less advanced than the system United used before the merger.
No, but the benefits of SHARES are features that here on FT are seen as its problems.
It was specifically designed to be hard to use, to provide the field employee with the least flexibility.
All of that is intentional, it allows the company to keep a tight rein on the value of the product, partially by limiting its functionality at the field level.