FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 19, 2012, 11:26 am
  #28  
entropy
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Join Date: Feb 2002
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No surprise.

Even not saying it, CO's behavior has made it clear they don't give a rats patootie about Elites. After all, United spent a decent amount of effort to stroke the egos of elites so they felt nice, squishy and LOYAL to united, directing spend there. Being realistic, what % of elites are flying on L fares 100k a year to get 1K? No more than 10% I'd guess. We do know that CO considers the SWU expense to be unacceptably high.... (but they control R class, so you can't get it if they think they'll sell the seat, so the real cost is almost nothing.).
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