Old May 19, 12, 12:01 pm
  #15  
SFO777
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Join Date: Nov 2007
Location: The OC LAX-SNA
Programs: BA Gold, AF/KL Gold, AA LT PLT 2mm, TP Gold *G
Posts: 19,734
Originally Posted by demkr View Post
It's bewildering why the guy said that stuff... why would anyone insult their customers like that?
Wow. But based on what has happened in the last few months, is it really all that surprising from this group?

Loved the intro... "John made two comments to me. One, he viewed himself more of a financial guy than an airline guy..." Ya think?

Obviously not using a teleprompter...

Starts at about 11:50...
"...Additionally, we also changed our Mileage Plus program, some of the benefits that, uh, accrued to the members. Uh, we, uh, we had certain groups in this group were over entitled if you will. Uh, and now, uh, we have realigned the benefits of that program with what the, the, the customers and, and, program, um, um, the participants are actually providing to the airline, and, and this is a good change going forward..."

Last edited by iluv2fly; May 19, 12 at 5:02 pm Reason: merge
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